These conditions of sale are concluded on the one hand by the company MUQUOI SCS, whose registered office is located in Brussels, Avenue de la houlette 97, registered under the company number 719332796 hereinafter referred to as « MUQUOI SCS and manager the WWW.MUQUOI.COM website » and on the other hand, by any natural or legal person wishing to make a purchase via the MUQUOI.COM website, hereinafter referred to as « the buyer ».

Article 1.0 object

These conditions of sale aim to define the contractual relationship between MUQUOI SCS and the buyer and the conditions applicable to any purchase made through the website WWW.MUQUOI.COM . The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, which the buyer acknowledges having read prior to his order.
MUQUOI SCS retains the possibility of modifying these conditions of sale at any time in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

2.PRODUCTS

The products offered are those that appear on the MUQUOI SCS website. MUQUOI SCS reserves the right to modify the assortment of products at any time. Each product is presented on the website in the form of a description containing its main technical characteristics
(Capacity, use, composition, etc.) The photographs are as accurate as possible but do not commit the seller in any way.

3. Termination without cause

  • Under the law, you have the right to withdraw from a contract concluded on the Internet or by telephone without giving any reason within 14 days of delivery of the goods.
  • If you wish to exercise this right, you must inform us of your decision to withdraw from the agreement within the aforementioned period. The best way to do this is to contact us via muquoi@yahoo.com .
  • In the event of termination of your contract, we will refund the purchase price of the goods. In the event of termination within 14 days of delivery of the goods, you will also be entitled to a refund of delivery costs in the amount corresponding to the cheapest delivery method offered. In the event of subsequent termination of the contract, we will only refund the purchase price of the goods. The aforementioned funds will be refunded without delay, no later than 14 days after the date of termination. However, in accordance with the law, we can wait for payment until you return the goods. For reimbursement, we will use the same means of payment that you used to pay the purchase price, unless otherwise agreed by us.
  • Without delay, no later than 14 days after the date of termination, you must return the goods to us. We will provide you with all necessary Information regarding the dispatch of the goods via the mentioned contacts.
  • Please note that, in accordance with the law, you will be held responsible for any reduction in the value of the goods resulting from the handling of the goods in a way other than that necessary to familiarize yourself with the nature, properties and functionality of the goods ( for example: if you continue to use a perfume even after having already tried it). Please also note that you are not entitled to withdraw from the contract in the case of products made according to your requirements or personalized products (for example, packaging with personalized engravings) and products which you have taken from their packaging and which cannot be returned to the packaging for hygienic reasons (for example,
  • The contract cannot be terminated if the gift wrapping service is used – this option only applies to the products themselves, not to the gift wrapping.
  • It is not possible to withdraw from the contract if you purchase an electronic or printed gift card.

4. Complaints

  • If the goods show a defect on delivery, we can agree compensation in the form of a voucher. You will also have the right to demand removal of the defect in the form of replacement delivery or repair. In the event that the elimination of a defect is impossible or unreasonable for us, you have the right to claim a discount on the purchase price and, if the defect is substantial, you can also withdraw from the purchase contract. You will also have these rights if such a defect arises later.
  • We will be liable for defects in the goods if these become apparent within two years of delivery of the goods or before the expiry date shown on the packaging.
  • Goods are considered defective, in particular when they do not possess the usual or presented properties, do not serve their purpose, do not comply with legal requirements or have not been delivered in the agreed quantities. Please note that an increased sensitivity or an allergic reaction to the delivered products cannot in itself be considered as a defect of the products. Likewise, defects in gifts and other free services provided by us beyond the scope of your order do not constitute a defect. The images of the products in our online store are illustrative only and do not constitute a binding representation of their properties (for example, the packaging may differ due to a modification made by the manufacturer).
  • We will be happy to answer your questions regarding complaints at muquoi@yahoo.com or 32 899 72 80 . We will provide you with all necessary information regarding the dispatch of the goods via the mentioned contacts. Be sure to state what you find to be a defect or how the defect is manifested, and your requirements for handling your complaint.
  • We will inform you of the status of the complaint, in particular its receipt, acceptance or rejection, by e-mail or SMS. We may also contact you by telephone.
  • We will make the decision on the complaint without delay. The handling of the complaint, including the elimination of the defect, will normally not exceed 30 days. Otherwise, you will have the right to withdraw from the purchase contract. It is necessary that you provide us with the necessary assistance to meet the above deadline.
  • In the event of a justified complaint, we bear the costs associated with the return of the goods.

5. Method of payment and delivery

  • You can select the method of payment and delivery from the options we offer. Before the order is dispatched, we will inform you of the payment and delivery method chosen as well as the associated costs.
  • We reserve the right to provide free delivery of goods in certain cases.

6. CUSTOMS FEES

For all our customers who will be obliged to pay customs fees, please send us proof of payment of customs fees and the customs form for your country via our e-mail or by post to our address. We will give you a discount on your next purchase.

7. LIABILITY

MUQUOI SCS, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption or other involuntary problems.

8. General information

  • According to the sales registration law, the seller is obliged to issue a receipt to the customer. The seller is also required to register the online sale with the tax authorities, in the event of a technical failure within 48 hours at the latest. ii. The contract is concluded in Belgium and is governed by Belgian law.

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